Itella Group Strategy
Mission
Itella's mission is to ensure the delivery of important items sent by our customers - in both physical and digital format. This mission is shared by all three business groups: Itella Information, Itella Logistics and Itella Mail Communications.
Everything we do must be based on sustainable development. Our goal is for Itella’s success to support the well-being of our stakeholders by observing the environmental, financial and social aspects of corporate responsibility.
Vision
Itella is the European benchmark in postal, logistics and financial transaction process services.
Values
Values form the basis for all everyday work and decision-making.
Focus Areas 2012
- More benefits for customer
- Competence and leadership
- Smart Use of IT
- Efficiency
Itella’s financial target is to increase net sales by more than 5 percent annually and to record an operating profit of at least 7 percent.
Customers' 3 Processes
Solutions for information and product flow management
Itella’s offering is based on the needs and core business processes of its customers. We help our customer companies to
- sell & market their products and services, as well as manage customer contacts
- deliver the products and manage supply chain
- invoice and run their financial transactions.
Our mission is to ensure full customer satisfaction throughout the service chain, all the way to the end customer.
